How do I place a preorder?: #
Choose a product, pay the required deposit or full amount, and confirm your order through WhatsApp or our website form. We’ll update you on the shipping and arrival timeline.
How long do preorders take to arrive?: #
Generally 14 to 30 working days, depending on supplier lead time, customs processing, and transport.
What happens after I place a preorder?: #
You’ll receive a confirmation message, estimated delivery date, and periodic updates. Once your product arrives, you’ll be contacted for pickup or delivery.
Can I pay in installments?: #
Yes! Many products allow for a deposit and balance structure. Terms vary per product, and full payment is required before final delivery.
What if my item delays?: #
Delays can occur due to customs or shipping. We’ll notify you immediately and provide updated timelines.
How will I know my order is ready?: #
We’ll contact you via WhatsApp or SMS when your product arrives, along with pickup or delivery instructions.
What payment methods do you accept?: #
MTN Mobile Money, Airtel Money, Zamtel Money, and bank transfers.
Can I pay using Mobile Money / Bank Transfer?: #
Yes, we provide payment instructions once your order is confirmed.
Is my payment secure?: #
We use secure mobile payment gateways and never share your information with third parties.
Do you offer refunds?: #
Refunds are available in cases where products are undelivered due to our fault. If a product is already in transit, we do not offer refunds unless otherwise stated.
What if I change my mind after preordering?: #
If we haven’t shipped the item yet, we can cancel the order and offer store credit. Refund terms apply
