Frequently Asked Questions (FAQs)
What is Momentum Electronics?
Momentum Electronics is a Zambian-owned online store offering phones, accessories, solar kits, GPS trackers, UPS power, and more. We provide flexible preorders, installment plans, and rewards through our loyalty program.
Where are you located?
We are based in Kitwe, Zambia, and operate primarily online with nationwide delivery.
Are all your products brand new?
Yes, all our products are 100% brand new and sourced from verified global suppliers.
What does "preorder" mean?
Preordering allows you to book and pay for a product in advance before it’s stocked locally, often at discounted prices.
How long does it take to receive a preorder?
Preorders typically take 14–21 business days. We provide updates via WhatsApp during the process.
Do I have to pay the full amount upfront?
No. You can place a deposit and pay the balance over time before delivery.
Is my preorder refundable?
Yes, we offer full refunds if we can’t fulfill your order. Voluntary cancellations may incur a small admin fee.
What payment methods do you accept?
We accept mobile money (MTN, Airtel), bank transfers, and cash. Online payment options are coming soon.
Are your prices negotiable?
Our prices are competitive, but we offer discounts for bulk buyers and repeat customers through our loyalty program.
Do prices include delivery?
Delivery is free in Kitwe for most items. For other locations, we charge a minimal fee based on the distance.
Do you deliver outside of Kitwe?
Yes, we deliver nationwide via couriers or bus services with tracking updates provided.
Can I track my order?
Yes, you’ll receive updates via WhatsApp, email, or SMS depending on your order.
Do you offer same-day delivery?
Only for in-stock items within Kitwe. Preorders follow the standard delivery timeline.
Do your products come with a warranty?
Yes, most items include a 1–6 month warranty against factory defects. Physical and water damage are not covered.
What if the product is faulty on arrival?
If reported within 48 hours, we will replace or repair faulty products free of charge.
What is the Momentum Loyalty Program?
Our rewards system lets you earn points for shopping, referrals, reviews, and more — redeemable for gifts and discounts.
How do I earn points?
Earn points by ordering, preordering, referring friends, reviewing products, or sharing us on social media.
How do I redeem my points?
Log into your account and visit the “Rewards” section to redeem available offers, mystery boxes, or discount coupons.
How can I contact you?
Via WhatsApp +260975427259, email (support@momentumelectronics.co.zm), phone, or Facebook. See our Contact page for details.
What are your business hours?
Monday to Saturday, 08:00 to 17:00. WhatsApp support is available after hours for urgent issues.
Can I suggest a product for you to stock?
Yes, we welcome suggestions. Contact us with the details and we’ll try to source it through our preorder channel.
Do you work with resellers or businesses?
Yes! We support bulk orders, custom quotes, and B2B supply for schools, NGOs, and resellers.