Browse the store, add what you want to your cart, and check out. You’ll sign in to or create a Momentum account so you can track your order and manage your warranty afterwards. Once your order and delivery are confirmed, we dispatch it.

Yes — products sold on momentumelectronics.store are new, unless a listing clearly states otherwise.

Momentum sells complete, configured systems rather than loose individual components — so what you receive works as intended from the first switch-on.

All prices are shown in Zambian Kwacha (ZMW) and are inclusive of any taxes we are required to account for.

Securely through our payment provider, including mobile money. Full payment is required before your order is dispatched.

Yes. Your payment is handled by our payment provider — we don’t store your full card or mobile-money credentials on our systems.

Delivery is quoted for your specific location, and we confirm the charge and how it’s paid before dispatch. See our Shipping & Delivery page.

Nationwide, to all provinces of Zambia, through trusted courier and bus partners.

It’s quoted per order based on your location and order size, and confirmed before dispatch — there’s no single flat rate.

It varies by destination — nearer towns arrive sooner, distant provinces take longer. We give you an estimate when we confirm your delivery

Depending on your location and the partner carrying it, your order is either delivered to your address or available for collection at the courier or bus depot. We’ll tell you which applies.

Yes — six (6) months from activation by default, though some products differ. Your product’s exact period is on its certificate and verification record.

Automatically. When your order is fulfilled and a serial number is assigned, your warranty activates — no registration needed. Your serial number is your warranty record

Enter your product’s serial number at momentumelectronics.store/verify to see its status, activation date, and remaining cover.

Against your product’s serial number — at /verify or from your account dashboard. Have a clear description of the fault ready. We aim to respond within seven (7) days.

No — we don’t accept change-of-mind returns. Please check the details carefully before ordering, and ask us anything you’re unsure about first.

No. An approved warranty claim is resolved by repairing or replacing your product — we stand behind the product and your experience of it, not a sum of money.

Report it within fourteen (14) days of delivery as a delivery defect. Within that window you’re entitled to have it put right. Email support@momentumelectronics.store.

An account lets you track orders, manage warranties, and make claims easily, so we recommend it — and you can secure it with two-factor authentication.

Only to serve you — to fulfil orders, provide warranty and support, and improve your experience. We don’t sell your data. Our Privacy Policy explains everything, including your rights under Zambia’s Data Protection Act.