Shipping & Delivery

Momentum Shipping & Delivery

This page explains where Momentum delivers, how your order reaches you, what delivery costs, and how long it takes — so you know exactly what to expect before you order.

In short: we deliver across Zambia through trusted courier and bus partners, the delivery charge is quoted for your specific location, and timeframes depend on where you are. The detail is below.

1. Where We Deliver

We deliver nationwide, to all provinces of Zambia. Wherever you are in the country, we can get your order to you through our delivery partners.

2. How We Ship

Momentum ships through established courier and bus operators that run routes across Zambia. This lets us reach towns and cities nationwide reliably, rather than limiting delivery to one area. We choose the most suitable partner for your destination.

3. Delivery Cost

Because we deliver nationwide and the cost depends on your location and the size of your order, delivery is quoted per order rather than charged at a single flat rate. Once you place an order, we confirm the delivery charge for your specific destination — and how it is paid — before your order is dispatched, so there are no surprises.

4. Delivery Times

Delivery times vary by location. Orders to Kitwe and nearby Copperbelt towns arrive sooner; deliveries to more distant provinces take longer, and also depend on the courier or bus operator’s schedule on your route. When we confirm your delivery, we give you an estimated timeframe for your destination. Timeframes are estimates rather than guarantees.

5. Processing and Dispatch

Once your order and its delivery charge are confirmed and payment is received, we prepare your order and hand it to the courier as promptly as we can. We’ll let you know when your order has been dispatched.

6. Collection or Door Delivery

Depending on your location and the partner carrying your order, your parcel may be delivered to your address or made available for collection at the courier or bus operator’s depot or station. We’ll tell you which applies to your order. Where collection applies, please bring valid identification and your order details.

7. Your Delivery Details

Please make sure the delivery address and phone number you give us are correct and complete. Couriers and bus operators usually call the recipient on arrival, so a reachable phone number matters. Incorrect or incomplete details can cause delays or additional delivery costs.

8. Checking Your Order on Arrival

When your order arrives, please check it promptly. If a product arrives faulty, this is covered as a delivery defect under our Warranty Policy, provided you report it within fourteen (14) days of delivery. If a parcel appears damaged in transit, tell us as soon as you receive or collect it, so we can help put it right. The sooner you report a problem, the faster we can resolve it.

9. Ownership and Risk

Ownership of a product passes to you once we have received full payment, and risk in a product passes to you on delivery, as set out in our Terms & Conditions. Our Warranty Policy and Returns Policy explain what happens if a product is faulty.

10. Questions

For any question about delivery, or to follow up on an order in transit, contact us at support@momentumelectronics.store. We’re glad to help.

Last Updated: June 2026 · Version 1.0 · Momentum Electronics